Patient One-on-One Help
Sometimes nothing is broken; you just want someone to explain it properly, without jargon and without rushing. I'll sit with you, answer the questions you've been putting off, and leave you notes.
Popular topics: understanding antivirus and Windows prompts, spotting scam emails, organising bookmarks and files, video calling family, using ChatGPT or Claude, audiobook and streaming apps, and getting comfortable with a new device.
Common problems I fix
- Which prompts and emails are real, and what to ignore
- Bookmarks, favourites and finding your files again
- Setting up and using apps like Claude, ChatGPT, audiobook and streaming apps
- Video calls, photos and messaging with family
- Ongoing regular visits if you'd like them
- Written notes left behind so you can do it yourself next time
How a visit works
Book
Online, by phone or email. Tell me the symptoms; I'll ask the rest.
Fixed appointment
Same or next day where possible, at your home or office.
Fixed & explained
You'll know the price before I start; tap your card at the end. If it comes back within 14 days, I come back free.
Book a visit.
Tell me what's going wrong and when suits — I'll confirm a time, usually the same or next day.