Fix it yourself · Windows
Can my computer run Windows 11? (and how to upgrade)
Windows 10 stopped getting security updates in October 2025. Here's how to check whether your PC can move to Windows 11, and how to do it.
Before you start: Before any upgrade: make sure your files are backed up (OneDrive or an external drive), plug a laptop into power, and allow a couple of hours.
Steps
- Quick check: open Settings → Windows Update. If Windows 11 is offered there with a Download and install button, your PC is compatible — that's the easiest route.
- Not offered? Search the Start menu for Windows Security → Device security. If you see a Security processor section, click Security processor details: Windows 11 needs Specification version 2.0 (a TPM 2.0 chip). No Security processor section usually means it's switched off in the BIOS or the machine is too old.
- For a definitive answer, download Microsoft's free PC Health Check app (search "PC Health Check" on microsoft.com), run it and click Check now. It tells you exactly what passes and fails.
- To upgrade when Windows Update won't offer it: go to microsoft.com/software-download/windows11 and use the Windows 11 Installation Assistant. Run it, accept, and let it work — the PC will restart several times.
- Afterwards, run Windows Update again until it says you're up to date, and check your printer still works (see the printer guide if not).
If that didn't work
- If PC Health Check says the processor isn't supported or there's no TPM 2.0, it's usually not worth forcing — I can tell you whether a cheap part or setting fixes it, or whether it's replacement time (and move everything across for you).
When to stop and call
PC Health Check reports a TPM or Secure Boot problem (that's a BIOS setting), the upgrade fails partway, or you'd just rather someone did it and moved your files.
Book a visit →Ready when you are
Book a visit.
Tell me what's going wrong and when suits — I'll confirm a time, usually the same or next day.